Root Cause Analysis, Second Edition

Root Cause Analysis, Second Edition

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This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates (that can also be found on an accompanying CD-ROM). The examples used are general enough to apply to any industry or market. The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief languageA—almost keywordsA—and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics. The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.Checklist for Matrix Diagrams a€c Carefully select the problem characteristics and the possible causes of the problem, making sure not to exclude any possible causes from the analysis. a€c Create an ... Plot these variables on the matrix diagram. ... Matrix Diagram Template The Purpose and Applications of Five Whys Five whys is.

Title:Root Cause Analysis, Second Edition
Author: Bjørn Andersen, Tom Fagerhaug
Publisher:ASQ Quality Press - 2006-01-01

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