The Manager's Communication Toolbox

The Manager's Communication Toolbox

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Like a star baseball player, every good manager should aim to be a five-tool expert. Reading, writing, speaking, listening, and thinking are basic skills for any employee, but the manager who stands out is the manager who commands these skills. To improve your standing with your employees and superiors, it's essential to understand each of these areas of communication. In The Manager's Communication Toolbox, the authors offer tips, checklists, and examples, along with other expert testimony for best practices. For new managers and seasoned practitioners, this is must-have information.Is written at an appropriate level of familiarity: In making the letter friendly, you have to consider your audience. ... with someone you know than with a stranger, but you must also write differently to your boss than to your colleagues or to anyone who reports to ... Even if youa#39;re writing a complaint letter, or responding to an angry customer who, in your opinion, is way off basea€”keep your cool. ... Use that descriptionto create your first drafta€”and then pare down the draft to what is essential.

Title:The Manager's Communication Toolbox
Author: Everett Chasen, Robert R. Putnam
Publisher:American Society for Training and Development - 2012

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