Service Management: 2000

Service Management: 2000

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This issue explains that service management is a total organizational approach that makes customer-perceived value the driving force of a business. Inside you will find models and guidelines that help move an organization toward a customer-focused orientation.Editor Cat Sharpe Associate Editor Sabrina E. Hicks Production Design Anne Morgan Service Management: 2000 Teams ... www.astd.org Come visit Info-line on the ASTD Web site: www.astd.org Info-line is a series of aquot;how-toaquot; reference tools;anbsp;...


Title:Service Management: 2000
Author:
Publisher:American Society for Training and Development - 1999
ISBN-13:

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