How Knowledge Workers Get Things Done

How Knowledge Workers Get Things Done

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Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. qHow Knowledge Workers Get Things Done qdescribes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. Keith Swenson points out, qWe are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.q In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.Having remote access to the ACM social workplace helps knowledge workers and their organizations to be even more agile ... content as part of the case history but usually just as a binary file in formats such as MS- Word, PDF or TIFF images.


Title:How Knowledge Workers Get Things Done
Author: Keith D. Swenson, Nathaniel Palmer, Max J. Pucher
Publisher:Future Strategies Inc. - 2012
ISBN-13:

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